Follow-Up Letter and More to Increase Sales
A television commercial in the United States of the last two
years plays on a man's craving for Dorito's chips. He goes back and forth
between his apartment and a neighbor's who happens to have a bag of Doritos. He
uses one lame excuse Followers uk by
another to get the resident to open the apartment door so he can grab a chip
each. Finally, in a last follow-up he grabs the entire bag.
In sales, whether short or long term, follow-up is critical for
results. The preferred follow-up to a customer is the type that we call a
"valid business reason." Without a reason, the process is as lame as
the chip grabber. Whether your marketing is face to face or on the internet,
your follow-up can influence your customer to buy or not to buy. Here are some
ideas you want to consider for increased sales results.
A thank you note. It's professional courtesy as well as a
gesture of caring. If appropriate to your context, handwritten is best. If
email, at the least personalize it with a person's name. This is particularly
important today with what Tom Peters' once name "high tech and low
touch."
Discover their interests. With your needs assessment and
rapport building, it's likely you have found a personal interest or hobby. You
can send an article or refer to a book that relates to this area.
If you promised to send any literature, send it. The more
timely the better the impression of your reliability. You go one step up in the
building of trust.
Maybe you have a new product or service. Take time to give
thought of how to position this to your customer and then give them the
information about it.Followers uk
Mix your follow up methods. Use telephone, mail, fax, email
and if you are in direct sales, make a follow up personal visit. Consider
taking advantage of voice mail and leave a simple message of your follow up
call.
Options; opportunities: Proceed with a willingness to
seriously consider alternatives, and options, in order to recognize the finest
opportunities, and take the best courses of action, opting for the best paths!
Listen; learn: It's
not about one's rhetoric, or his way, but, rather, quality leaders prioritize
listening, far more than speaking, and consistently learning from every
conversation, and experience. Why would anyone follow someone, unless they
believed, the other person cared deeply, and had their interests in mind. This
means addressing, both the actual, as well as the perceived needs, of the
stakeholders.
Leadership; logic:
One begins to exhibit quality leadership, when/ if, he clearly articulates his
approach, and uses relevant, sustainable logic, which attracts others to listen
more, and believe in the particular leader.
And remember at some point simply to call to confirm your
still in consideration. While you do not want this to be your sole reason for
follow-up, at some point if the customer has not made a decision, you want to
be able to readjust your contact schedule. Or, maybe even save yourself the
mental hook to them and move them to a longer lead time.
If you want to stand out in the crowd, put any one of these
ideas into action. You'll make your customer feel appreciated and you'll keep
them coming back once they do buy. Offer your customer good information or a
timely idea and you'll demonstrate you have their interest at the heart of your
work. Leave the chips behind. Followers uk -up with a reason to reassure your customer and get more sales.
and salespeople don't follow-up at all. . FREE 20-page EXCER
How to Steadily Turn Prospects Into Customers
Taking the Mystery Out of Follow-up Reluctance.
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